"As a facilitator we have a tremendous responsibility to focus on our students frame of reference and make the training applicable to their environment. Breaking down the steps of a formerly difficult skill and seeing the student grow in confidence is the best form of compensation for a facilitator. We are paid for our efforts with a series of 'aha' moments."
Robert Stillman is an application and business skills trainer with over 20 years of experience in the Sales and Marketing/ Project Management and IT Management fields. He transitioned over to training and adult education in 2011 with emphasis in Professional Development and Leadership skills. He spent over 8 years as a licensed P&C Insurance agent responsible for acquiring new accounts. His accounts were spread out over the entire continent, and done 95% over the phone. It was this experience that led him to study the elements of building good rapport and trust over the phone, and ultimately to insights into his delivery of coaching and mentoring others in the field of effective communication. Over the course of his career, Mr. Stillman has serviced such notable clients as Microsoft, Google, Best Buy, Solar City, Pepsi Cola General Bottlers, United Airlines, Cook Composites, Marketstar and the Department of Homeland Security. Robert is also our lead instructor for the Center for Leadership & Development, which includes 26 class titles that cover a wide variety of business skill courses. Here is a testimonial from Glenda Lee, at Crystal & Company in New York City. She states: "We have been working with New Horizons for the past two years and we are happy with the level of expertise and service we receive from our Account Management Team as well as with our primary trainer, Robert Stillman. Robert has presented to our managers on a variety of key leadership and management topics which include: Communication Skills, Emotional Intelligence, Performance Review & Goal Setting as well as several other professional development areas. Robert brings with him a deep knowledge of the insurance industry from having been a former “producer” in the business which we have not found in several other vendors. Robert also commands the room when speaking with very senior leaders and can quickly adapt his style and presence to match those around him. Because of his strong classroom presence, we have decided to continue our training engagements with New Horizons through year end. We look forward to a continued partnership with New Horizons into 2018."
CREDENTIALS Professional Development & Leadership Business and Communication Citrix Sales Certification Customer Service Skills Microsoft Small Business Advisor
courses with Robert Stillman
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